Director of Outpatient Psychiatric Services

Location: Portland, OR
Supervisor: Executive Director
Employee Classification: Exempt (Salaried), Full-Time
Hours: Full-Time, 40 hours per week
Compensation: $135,000.00 annually

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Primary Function:

The Director of Outpatient Psychiatric Services is responsible for overseeing and supporting the Outpatient Medical Team, including clinical consultation and direction when needed, supporting compliance, clinical best practices, and generally being a go-to resource for psychiatric providers. The Director is responsible for setting and meeting performance goals, financial goals, and other measures of success for outpatient psychiatric medication management at the practice. The Director of Outpatient Psychiatric Services is responsible for collaborating with other department directors toward the overall success of Portland Mental Health & Wellness. They must have good decision-making skills and the ability to think globally, attend to detail, and creatively collaborate with colleagues and direct reports.

Overall, the Director of Outpatient Psychiatric Services plays a critical role in overseeing and optimizing the provision of mental health care to individuals seeking psychiatric treatment in an outpatient setting. Their responsibilities encompass clinical, managerial, administrative, and strategic functions aimed at ensuring the well-being of patients and the success of the mental health practice.

Essential Functions: 

• Center Organizational Culture Principles & Diversity, Equity, Access and Inclusion Initiatives:  You will be responsible for developing and implementing initiatives that reflect our OCPs and promote diversity, equity, access, and inclusion within Outpatient Psychiatric Services and PMHW as a whole. 
• Participate in Strategic Planning: As a member of the management team, you will need to participate in strategic planning and decision-making to ensure that the practice achieves its goals and objectives. This may involve developing and implementing new initiatives, identifying opportunities for growth, facilitating organizational change and growth initiatives, and collaborating with other departments within the practice.
• Clinical Oversight: The director is responsible for maintaining high standards of clinical care provided by psychiatrists, PMHNPs, and other mental health professionals in the outpatient psychiatric setting. They may provide clinical supervision, guidance, and support to the treatment teams, ensuring that evidence-based practices are followed and that patient care is of the highest quality.
• Program Development and Implementation: The director may be involved in the development and implementation of new programs, services, or treatment modalities within the outpatient psychiatric department. This could involve introducing innovative approaches to therapy, specialized treatment tracks, or other initiatives aimed at improving patient outcomes.
• Staff Management: The director is typically responsible for hiring, training, and managing clinical and administrative staff within the outpatient psychiatric department. This includes conducting performance evaluations, addressing staffing needs, and fostering a positive and collaborative work environment.
• Quality Assurance and Compliance: Ensuring that the outpatient psychiatric services comply with relevant laws, regulations, and professional standards is a crucial aspect of this role. The director may develop and implement policies and procedures to maintain compliance and ensure the safety and well-being of patients and staff.
• Patient Care Coordination: The director may play a role in coordinating patient care across different mental health professionals within the outpatient setting. This could involve facilitating case consultations, treatment planning meetings, and interdisciplinary collaboration to ensure that patients receive comprehensive and integrated care.
• Budgeting and Resource Management: The director is often responsible for managing the budget for the outpatient psychiatric department. This includes allocating resources appropriately, monitoring expenses, and identifying opportunities for cost-effective practices without compromising the quality of care.
• Community Engagement and Outreach: Building relationships with other healthcare providers, community organizations, and stakeholders is important for promoting the services offered by the outpatient psychiatric department. The director may engage in outreach activities to increase awareness of the practice’s services and foster partnerships that benefit patients.
• Performance Improvement: Monitoring and assessing the performance of the outpatient psychiatric services is essential for identifying areas for improvement. The director may collect and analyze data, track patient outcomes, and implement quality improvement initiatives to enhance the overall effectiveness of the services provided.
• Direct Patient Care: 20% of the director’s time will be spent on direct patient care.

Performance Requirements: 

Knowledge: 

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. 
• Knowledge of principles, methods, and procedures for diagnosis, treatment planning, and engagement of psychotherapy and/or psychiatric services.
• Knowledge of principles of case conceptualization and diagnostic justification.
• Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, and cultures and their history and origins. 
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of or willingness to learn practice policies and procedures. 
• Knowledge of or willingness to learn medical terminology associated with specific role
• Knowledge of or willingness to learn basic insurance terminology and procedures associated with providing clinical services within an insurance-based practice.
• Knowledge of grammar, spelling, and punctuation, for effective and appropriate communication.
• Knowledge of web-based computer programs and applications in an Apple/Mac environment
• Knowledge of and capacity to strengthen skills for working in Google Workspace.

Skills: 

• Demonstrate an understanding of sound ethical practice in conjunction with the established and defined ethics of one’s training and discipline.
• Appropriately and effectively assess and treat behavioral and affective disorders, with an emphasis on relational and process intervention models.
• Assess risk for harm to self or others at intake as well as throughout the course of treatment.
• Maintain current and comprehensive clinical documentation compliant with Oregon Health Authority requirements. 
• Coordination of care with multiple providers, both within the practice and at other facilities.
• Welcome and utilize feedback with interest and curiosity from peers, colleagues, managers and directors, as well as in supervision and consultation settings.
• Demonstrate competence in leadership, wellness, oversight and evaluation of services, staff development, service planning, case management and coordination, utilization of community resources, group, family, and individual therapy or counseling, documentation and rationale for service, to promote intended outcomes and implementation of PMHW policies.
• Remain up-to-date with current PMHW goals and policies, and requirements set forth by PMHW contracted insurance companies.
• Respond with appropriate level of urgency to issues raised by practitioners, prioritize importance, and resolve issues or delegate as appropriate.
• Model through behaviors and attitudes the values that reflect and are consistent with the policies and values of PMHW.

Abilities:

• Maintain a high degree of discretion when dealing with confidential information and follow all guidelines set by HIPAA
• Demonstrate an understanding of sound ethical practice in conjunction with the established and defined ethics of one’s training and discipline.
• Demonstrated competence in leadership, wellness, oversight and evaluation of services, staff development, service planning, case management and coordination, utilization of community resources, group, family and individual therapy or counseling, documentation and rationale for service to promote intended outcomes and implementation of PMHW policies.
• Remain up-to-date with current PMHW goals and policies, and requirements set forth by PMHW contracted insurance companies.
• Respond with appropriate level of urgency to issues raised by practitioners, prioritize importance, and resolve issues or delegate as appropriate.
• Engage in ongoing training opportunities provided by Portland Mental Health & Wellness and elsewhere to improve skills in diagnosis, treatment planning, and engagement of psychotherapy and/or psychiatric services that emphasize the mission, vision and values of Portland Mental Health & Wellness.
• Model through behaviors and attitudes the values that reflect and are consistent with the policies and values of PMHW.
• Ability to work effectively as a team member, and to communicate clearly, compassionately, and respectfully, with medical and mental health professionals, as well as with administrative support staff.
• Ability to flexibly respond to changing demands within the work environment. 
• Ability to organize and prioritize tasks, time, and responsibilities effectively, as well as to work independently and with minimal supervision.
• Ability to establish and maintain effective working relationships with patients, employees, and the public. 
• Ability to function proficiently in a web-based computer environment.
• Comfortable working paperless, using and saving files electronically

Minimum Qualifications:

• Education: Masters degree in Nursing, or a doctoral degree in Medicine from an AMA accredited university.
• Licensure: Licensed to practice in the State of Oregon with full prescriptive authority and DEA certificate in good standing.
• Experience: Previous experience in outpatient psychiatric services is essential, preferably in a management or leadership role. 
• Leadership skills: The director must have strong leadership and management skills to effectively lead a team of psychiatric providers, supervise and evaluate clinical staff, and oversee the day-to-day operations of the outpatient psychiatric services. 
• Business acumen: The director should have a good understanding of the financial and business aspects of the practice, including budgeting, billing, and revenue generation.
• Clinical skills: The director should be knowledgeable in a variety of approaches and have experience working with a diverse patient population. 
• Communication skills: The director must be able to effectively communicate with patients, staff, and other healthcare providers. 
• Organizational skills: The director should be able to manage multiple tasks and projects simultaneously while maintaining attention to detail. 
• Compliance: The director must be knowledgeable of all applicable legal and ethical standards, including HIPAA regulations and state licensing requirements.

Equipment Operated: Standard office equipment, including computers, copiers, printers, telephones, etc. 

Work Environment: When working from a PMHW office, the position is in a well-lit office environment. Varied activities including sitting, standing, walking, reaching, bending, and lifting.

Mental and Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder. Ability to tolerate mental and emotional distress as an anticipated aspect of the position. May require working under stressful conditions.

• Paid Vacation Time (80 hours per year, accrued)
• Paid Health Leave (40 hours per year)
• Paid Floating Holiday Hours (80 hours per year)
• Medical and Vision Insurance – Kaiser Permanente of the Northwest (choice of three plans) – Covered at 70%
• Dental Insurance – Principal Insurance Company – Covered at 70%
• Employer Paid Life and AD&D Insurance – Principal Insurance Company
• Voluntary Additional Life and AD&D Insurance – Principal Insurance Company  
• Voluntary Short Term Disability Insurance – Principal Insurance Company
• Voluntary Critical Illness Insurance – Principal Insurance Company
• Voluntary Accident Insurance – Principal Insurance Company
• Flexible Spending Account, Health Care – AmeriFlex
• Flexible Spending Account, Dependent Care – AmeriFlex
• Commuter Benefits – Choice of One Below:
  • Monthly TriMet Transportation Pass – Covered at 50%
  • Parking Reimbursement – Up to $50 per month
• 401K Retirement Plan – Up to 4% Company Match Once Eligible
• Discounted Enrollment with Student Loan Tutor
• 10% Discount on Vitamins & Supplements Through Fullscript
• 15% Discount at VioletSuitesPDX Boutique Hotel
• OnPoint Community Credit Union Group Banking Benefits
• Limited Access to Columbia Sportswear Employee Store
• Annual Continuing Education Allowance of $1,500
• Weekly Clinical Consultation Groups
• Reimbursement for Select, Role-Specific Expenses

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This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job.

The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By signing below, you acknowledge that you are able to perform the Essential Functions of this job, with or without accommodation. If an accommodation is needed, you have an opportunity to discuss this with Human Resources.